Please Read Our Return & Refund Policy Carefully:

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items that are on sale are non-refundable.  This includes items with free shipping.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lizviecamera.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@lizviecamera.com.

How can customers return your products?

• By mail

How will customers get the return label?

• For defective products: Download/print
• For customer remorse: Customer responsibility

 What is the restocking fee?

• 20% restocking fee

The product conditions that we allow for returns:

• New

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:

WRONG PRODUCT

If you discover your order is flawed, please contact us email support@lizviecamera.com
We will provide a return shipping label with photos of the wrong product. Once it is tracked, we will ship a replacement product immediately.

DAMAGE AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGE

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Repair, Replacement & Refund Policy 

We make every effort to ensure that we carry a good range of products unique designed to meet your every need. 

This policy has been established to give you the comfort of knowing that, subject to the conditions set out below, if any product you purchase from Lizvie is found to be defective, or it does not meet your needs, we will happily repair or replace the product, or offer you a refund. 
 
This policy provides you with benefits in addition to the rights you have at law, because your satisfaction is very important to us. 
 
Cameras will be repaired or replaced for a period of 12 months from the original invoice date. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Product failure due to a power surge or a power spike will not be covered under warranty.

What is our refund policy? 

If you change your mind about a product you have purchased from us or the product is faulty, you can return that product to us within 14 days of purchase, and we will happily refund the original purchase price of that product, provided the product and packaging are in their original condition and are re-saleable. If it is a change of mind and is outside of the 14-day period, we will offer a refund, but with a 20% restocking fee. 

Faulty or Defective Products

If you receive a faulty product from us, return it to us within 14 days of purchase, and we will inspect the product, and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product.

If we are unable to provide you with an identical product, we will refund the purchase price, per your agreement. If, however, you return the product more than 14 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.

Change of Mind Policy

Bought something and simply changed your mind? You have 14 days to return your purchase for a refund, as long as the product is in an unused and resalable condition.

Products must be returned in their original packaging, along with included accessories. Returns of change of mind must be unopened with the seals intact. A change-of-mind return is sent back to us at your cost.

** All refunds are being issued after receiving and inspecting the returned product. It is going to take up to 4 days to reflect in your checking account. We actually try hard to ensure our customers are satisfied.

 

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