Item is defective. I first did point to point to the device to try and view the camera, I got the loading screen on the LookCam app but the stream feed of the video never showed. I like it to my Wi-Fi and got the same result. Video never showed just the loading screen. So reset to factory settings a few times, now the camera SSID just never populates for me to connect Adde the router to my home wifi, change my phone wifi to this router and it does not work. Therefore, the camera does not work, nor does the router. Reached out to support and they are very slow to reply. When I finally got a reply they sated "According to the instructions, first download the app, then turn on the device. Connect your phone to the device's Wi-Fi first, and then connect to the device through the app." Which makes no sense since this is the instructions that came in the box. I've now waited a week for a reply just to tell me I need to wait again for their tech team. I've been asking to return for a new one. I'll more than likely be disputing with my bank.